Return and Refund Policy

Welcome to Cartifind.com. We understand that online shopping can sometimes result in surprises, and we aim to ensure your shopping experience with us is as smooth as possible. Please read the following policy carefully regarding returns and refunds for purchases made through Cartifind.com.

1. Return Policy

Due to the nature of our business model and the international sourcing of our products, Cartifind.com does not accept returns or exchanges. The items available through our platform are shipped directly from manufacturers in China. Given this, the cost of returning items internationally often exceeds the value of the products themselves. Therefore, to maintain our commitment to affordability and convenience, we have adopted a no-return policy.

2. Refund Policy

While we do not accept returns, we do acknowledge that errors can occur. In cases where you receive the wrong item due to an error on our part, we are more than willing to issue a refund.

Here are the steps for obtaining a refund:

Report the issue: Contact us at support@mail.cartifind.ladesk.com within 7 days of receiving the item.
Provide proof: Include photographic evidence of the item received to facilitate a smooth refund process.
Refund processing: Once your claim is validated, we will process your refund to the original method of payment within 24 hours.

Please note, Cartifind.com will only issue refunds for the following scenarios:
* Wrong item received.
* Substantial discrepancies in the product received compared to the product description on our website.

3. Cancellation Policy

Order cancellations are only possible before the item has been shipped. If you wish to cancel your order, please contact us immediately at support@mail.cartifind.ladesk.com. Once the item is shipped, we are unable to accommodate cancellation requests.

4. Customer Support

For any questions or concerns regarding your order, our return and refund policy, or for assistance with any part of our service, please contact us at support@mail.cartifind.ladesk.com. Our dedicated customer support team is available to ensure your satisfaction with every purchase.

5. Policy Amendments

Cartifind.com reserves the right to amend this policy at any time. Any changes made will be effective immediately upon posting on our website. It is your responsibility to review our return and refund policy periodically for any updates.

Thank you for choosing Cartifind.com. We appreciate your business and are here to ensure that your shopping experience is as enjoyable and hassle-free as possible.